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GDPR Privacy Policy

At Auravivian (hereinafter referred to as “we”), protecting your personal data is a top priority. This privacy policy explains how we collect, use, and safeguard the information you provide when visiting our online store.

1. Information We Collect

  • Personal Details: Name, email address, phone number, shipping and billing address.

  • Payment Information: Bank card details used to process payments.

  • Usage Data: IP address, browser type, device information, and website activity.

  • Communication Records: Messages sent to our customer support team.

2. How We Use Your Data

  • To process orders and deliver products.

  • To communicate with you regarding your purchases and inquiries.

  • To improve our services and website experience.

  • To send important updates about changes to our store policies.

3. Legal Basis for Processing

We process your personal information based on your consent, contractual obligations, or legitimate interests in providing our online services effectively.

4. Data Sharing

  • Your information may be shared with payment processors and delivery providers strictly for order fulfillment.

  • We do not sell your personal data to third parties.

  • Only authorized personnel within our store have access to sensitive information.

5. Data Retention

  • Personal information is retained for as long as necessary to fulfill orders and comply with legal obligations.

  • After this period, data is securely deleted or anonymized.

6. Your GDPR Rights

  • Access: You can request a copy of your personal information we hold.

  • Correction: You may request corrections to inaccurate or incomplete information.

  • Erasure: You can request deletion of your personal data when it is no longer needed.

  • Restriction: You may limit how we process your information.

  • Portability: You can request a copy of your data in a structured format.

  • Withdrawal: You can withdraw consent at any time where processing is based on consent.

7. Cookies and Tracking

  • We use cookies to enhance website functionality and improve your shopping experience.

  • You can adjust your browser settings to control cookie usage.

8. Security Measures

  • Personal data is protected using industry-standard security protocols.

  • We regularly review our data handling practices to ensure protection against unauthorized access.

9. Contact Us

E-mail: hello@auravivian.com

Phone: +1 (718) 291-9124

Address: 205 SPRINGVIEW DR, ANDERSON, SC 29625-5567, US

Opening Hours: Monday to Friday, 08:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)