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Privacy Policy

 

At Auravivian, safeguarding your personal data is a priority. We are committed to transparency regarding how information is collected, processed, stored, and protected when you interact with our online store. This Privacy Policy outlines our practices and explains your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Scope Of This Policy

This Privacy Policy applies to all users who access or use our website and services. It covers personal data collected during:

  • Website browsing

  • Account registration

  • Order placement and payment

  • Subscription to newsletters

  • Communication with customer support

By using our website, you acknowledge that you have read and understood this policy.

2. Information Collection And Cookies

We collect personal information through:

  • Website forms completed by users

  • Order and checkout processes

  • Email or customer support communications

  • Cookies and analytics technologies

The types of data collected may include your name, email address, phone number, billing and shipping address, payment details (processed securely), and browsing behavior.

Cookies and similar tracking technologies are used to:

  • Maintain essential website functionality

  • Remember user preferences

  • Analyze website traffic and performance

  • Improve navigation and checkout efficiency

Where required by law, cookies are activated only after user consent. You may manage or withdraw cookie preferences at any time through your browser settings or available consent tools. Disabling cookies may affect certain website features.

3. Purpose Of Data Use And Information Sharing

Personal information is processed for legitimate business purposes, including:

  • Fulfilling orders and delivering products

  • Processing payments securely

  • Responding to customer inquiries

  • Providing order updates and service notifications

  • Improving website performance and user experience

  • Preventing fraud and maintaining security

We may share necessary information with carefully selected third parties such as payment service providers, logistics companies, hosting providers, and IT support services. These partners are authorized to process data only for operational purposes and under confidentiality obligations.

We do not sell, rent, or trade personal information to third parties for independent marketing use.

4. Data Storage And Security Measures

Personal data is stored in secure systems protected by encryption technologies, restricted access controls, and regular monitoring.

We retain personal information only for as long as necessary to:

  • Fulfill contractual obligations

  • Meet legal, tax, and accounting requirements

  • Resolve disputes

  • Enforce agreements

Once retention periods expire, data is securely deleted or anonymized.

5. Your Data Protection Rights

Subject to applicable laws, users may exercise the following rights:

  • Right Of Access: Request a copy of personal data we hold.

  • Right To Rectification: Correct inaccurate or incomplete information.

  • Right To Erasure: Request deletion of personal data when legally permitted.

  • Right To Withdraw Consent: Withdraw previously given consent for marketing or non-essential cookies.

  • Right To Restrict Or Object: Limit or object to certain data processing activities.

  • Right To Data Portability: Receive personal data in a structured, commonly used format.

Requests can be submitted through our customer support contact channels.

6. Legal Basis For Processing (GDPR Compliance)

For users located in the European Economic Area (EEA), personal data is processed based on the following legal grounds:

  • Performance Of A Contract: To process transactions and provide purchased products or services.

  • Explicit Consent: For marketing communications and non-essential cookies.

  • Legal Obligation: To comply with tax, regulatory, and accounting requirements.

  • Legitimate Interests: To enhance user experience, secure the website, prevent fraud, and improve service quality.

7. Additional Information

  • Marketing Preferences: Users may unsubscribe from promotional emails at any time while continuing to use the website for purchases and services.

  • Analytics And Anonymization: Website analytics data may be aggregated or anonymized to protect individual privacy.

  • Security Reviews: We conduct periodic security assessments and system updates to strengthen data protection practices.

  • Customer Support Records: Support communications may be logged and retained for quality assurance and dispute resolution purposes.

8. Contact Us

E-mail: hello@auravivian.com

Phone: +1 (718) 291-9124

Address: 205 SPRINGVIEW DR, ANDERSON, SC 29625-5567, US

Opening Hours: Monday to Friday, 08:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)