Free shipping is available for orders exceeding AUD 170.
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Shopping Guide

Welcome to Auravivian (hereinafter referred to as “we”). This guide provides a detailed overview of the shopping experience in our online store, including browsing, ordering, payment, shipping, returns, and cancellations.

Browsing and Selection

  • Explore our wide range of products in our online store.

  • Use filters and categories to find items that match your preferences.

  • Check product images, descriptions, and available stock before adding items to your cart.

  • Each product page provides essential information to help you make informed choices.

Placing an Order

  1. Add your selected items to the shopping cart.

  2. Review your cart to confirm product selection, quantity, and total price.

  3. Click “Checkout” to proceed with your order.

  4. Enter your shipping information accurately to avoid delivery issues.

  5. Confirm the order details before final submission.

Payment Process

  • We accept credit and debit card payments, including Visa, MasterCard, American Express, Discover, JCB, etc.

  • During checkout, select your preferred payment method.

  • Enter card details such as card number, expiration date, security code, and billing address.

  • Review your order summary and total payment before submitting.

  • Payments are securely processed through our encrypted system.

  • Once payment is authorized, you will receive an order confirmation email.

Shipping Information

  • Delivery Scope: We deliver across Australia only. Delivery to other countries is not supported.

  • Shipping Fees: Orders over AUD 170 qualify for free shipping; orders AUD 170 or below incur a flat shipping fee of AUD 15.99.

  • Cut-Off Time: Orders placed before 6:00 PM (Monday to Friday, AEST/AEDT) are processed the same day; orders after 6:00 PM or on non-working days are processed on the next business day.

  • Processing Time: Orders are processed within 1–3 business days.

  • Estimated Shipping Time: Total delivery time is 6–15 business days after dispatch.

  • Shipping Carrier: UPS handles all deliveries.

  • Order Tracking: After placing an order, you will receive an email containing your order number, payment details, and shipping carrier. You can track your order on our website by entering your email or phone number and order number.

  • Receipt Guidelines: Check the package upon delivery, report visible damage, and sign only if the package appears intact.

Returns and Exchanges

  • Return Period: Items can be returned or exchanged within 30 days of receipt.

  • Return Conditions: Returns or exchanges are accepted for product defects, quality issues, severe color discrepancies, wrong items, or for other reasons following the shipping fee rules.

  • Return Process:

    1. Contact our support team via email or phone with order number, payment proof, reason for return, and photos or videos.

    2. Our team will review your request and provide a return address if approved.

    3. Ship the item to the specified address.

    4. Upon receipt, we inspect the item; if approved, a refund will be issued.

  • Exchange Process:

    1. Contact our support team via email or phone with order number, payment proof, reason for exchange, and photos or videos.

    2. We will review your request and provide a return address if approved.

    3. Return the item to the specified address.

    4. After inspection, we will ship the replacement item within 1–3 business days.

  • Refund Method: Refunds are returned to the bank card used for payment (Visa, MasterCard). Refunds are expected within 1–3 business days.

  • Shipping Fee Rules: For returns due to product defects or errors, shipping is covered by us; for returns without specific reasons, shipping is covered by the customer.

Order Cancellation

  • Orders can be canceled within 48 hours if not yet dispatched.

  • For orders exceeding 48 hours or already shipped, wait for delivery and request a return following the return process.

  • To cancel, contact our support team via email or phone with order details.

  • Our team will confirm cancellation and arrange a refund if applicable.

Customer Support and Contact Information

E-mail: hello@auravivian.com

Phone: +1 (718) 291-9124

Address: 205 SPRINGVIEW DR, ANDERSON, SC 29625-5567, US

Opening Hours: Monday to Friday, 08:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)

Shopping Tips

  • Double-check product information and shipping address before placing an order.

  • Keep your order confirmation email for tracking and reference.

  • Follow the instructions for returns and exchanges carefully to ensure smooth processing.

  • Contact support promptly if you encounter any issues during your shopping experience.